To what extent does Van Lanschot Kempen add social value to the world? And which stakeholders are involved? Below, we explain what contribution Van Lanschot Kempen makes to the creation of social value for each stakeholder group: our clients and society.
Social capital comprises all of Van Lanschot Kempen's relationships with stakeholders. Examples of social capital are shared norms and values, relationships with clients, trust, etc.
The social capital flow is part of our value creation process, shown here schematically:
Van Lanschot Kempen wants to contribute to the realisation of ambitions. By offering mortgages or business loans and helping them to preserve and create wealth, we contribute to increased life satisfaction among our clients. On the other hand, some clients may experience more stress. For example, having to repay a loan or because of the risks involved in investing.
Given the size of our assets under management, we have the greatest impact on social capital through the way in which the assets entrusted to us are invested. This impact can be positive, for example the contribution to employment, but also negative, for example when human rights are violated in the chain of a company. Whereas the impact decreases when we focus more on activities that are close to the organisation, the responsibility increases. The impact on the world by dealing with other stakeholders and sourcing products that do not violate human rights, falls under our direct responsibility. This responsibility is already less clear when we focus on the impact on the wider world through the mortgages provided by Van Lanschot Kempen and the assets under management.
Van Lanschot Kempen is a partner of the Academy for Business Transfers. During this course, entrepreneurs are well prepared, both theoretically and practically, for a business transfer and the period thereafter. The aim is to transfer knowledge to the next generation.
For more information on social capital, please see our 2021 Annual Report, pages 41-44.